Heat pump warranties and complaints: who must put things right?
Understand which faults fall to the installer, manufacturer or warranty provider, and how to escalate a complaint.
Energy Editor
Giles Crosse is an experienced editor, journalist and communications consultant, specialising in consumer energy, sustainability and low carbon technologies. He has worked as Communications Consultant to the United Nations and contributed thought leadership to the World Economic Forum. Giles has written and edited energy content for major brands including Shell, EDF Energy and Good Energy, and has contributed journalism to Reuters, the BBC, The Economist and The Guardian. His work focuses on making complex energy topics clear, balanced and accessible for everyday consumers.
Understand which faults fall to the installer, manufacturer or warranty provider, and how to escalate a complaint.
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